GI Group Solutions LLC is committed to delivering premium quality packaging products. We strive to ensure customer satisfaction with every order.
Returns Eligibility:
- Returns are accepted if products arrive damaged, defective, or not as described.
- Customized or personalized products cannot be returned unless there is a manufacturing defect or error from our side.
Return Process:
- Contact us within 7 days of receiving your order at Gigroupsolutionsllc@gmail.com.
- Provide your order number, description of the issue, and photos if applicable.
- Our support team will guide you through the return process.
Refunds:
- Approved refunds will be issued using the original payment method.
- Please allow 5–7 business days for the refund to process after the product is received.
Exchanges:
- Defective or damaged items can be exchanged for the same product.
- Shipping costs for exchanges may be covered by GI Group Solutions LLC in cases of error or damage.
Contact Us:
For returns or exchange inquiries, email Gigroupsolutionsllc@gmail.com or call +1 (571) 703 5482.